Augustine a Luxury Collection Hotel, Prague CONCIERGE TOP inzerát

The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the world’s most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travellers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection.

To provide all guests with high-quality service and care, especially all regular guests and VIP guests.
· To be fully conversant with all Front Office-related functions (reservation, registration, cashiering) of the Property Management System in use
· To Report directly to Front Office Manager
· To actively participate on Site Inspections organised by hotel
· To substitute reception employees in case of need or absence
· To be responsible for overseeing the work of doormen, porters, apprentice and trainees on duty ensuring that the required standards and level of guest service are fulfilled and all tasks completed to a high level of quality
· To answer incoming and place outgoing calls in accordance with the procedures and standards outlined in the LQA standards, ensuring prompt and correct service for all callers

· experience of similar role in 5* hotel
· great communication skills
· very good knowledge of Prague (restaurants, directions, historic sites etc.)
· creative and enthusiastic approach to the guests
· experience as tour guide is an advantage
· flexibility to meet specific and extraordinary guests requests

· Working for a renowned international company – luxury segment
· Discounts on accommodation and services in Marriott International hotels for employees and their family members all over the world
· Trainings, cross-trainings, language courses, unique opportunity for personal development
· Responsible and interesting position
· Respective financial evaluation
· Career growth opportunity
· Pleasant working environment
· Free meals in the canteen
· Additional Days Off and much more…

  • Lokalita Praha Úvazek plný
  • Požadavky Ostatní Pracovník provozu angličtina němčina SŠ a více

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Augustine a Luxury Collection Hotel, Prague

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